Thank you for choosing LiMira as your trusted provider of maternity & postpartum clothes. We want every customer to feel comfortable and secure with every order, which is why we offer a fair, transparent, and customer-friendly return and refund policy. Please review the terms below to understand your rights and our procedures.

Return & Refund Policy

Applicable to all orders placed at limiraformom.com

1. Return & Exchange Window

  • We accept return or exchange requests within 7 calendar days of the delivery date, as verified by the shipping provider.
  • Requests must be submitted via email during this window.
  • Requests made after the 7-day period will not be accepted.

2. Eligibility for Returns or Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • Item must be in original, unused, and unwashed condition
  • Free from stains, odors, damage, or alterations
  • Includes all original tags, labels, packaging, and accessories
  • Must include a valid order number or purchase confirmation

LiMira reserves the right to refuse returns that do not meet these criteria.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Undergarments, cosmetics, or hygiene-sensitive items that have been opened or used
  • Customized or personalized products (e.g., names, sizing)
  • Items with short shelf lives or expiration dates
  • Items sold in sets or bundles — individual items cannot be returned separately

4. Shipping Costs & Processing Time

  • Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
  • Original shipping charges are non-refundable.
  • Once your returned item is received and passes inspection, processing of the refund or exchange will take 2–5 business days.

5. Refund & Exchange Options

Depending on your request, you may select one of the following options:

  • Exchange for a different size or color (subject to availability) – free of charge
  • Full refund to the original payment method (excluding shipping fees)
  • Partial refund for partial returns in a multi-item order
  • Store credit or discount code of equal value for future use

Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

6. How to Request a Return or Exchange

Please follow these steps to initiate a return or exchange:

  1. Email us at support@limiraformom.com within 7 days of receiving your order
  2. Use the subject line: [RETURN/EXCHANGE REQUEST] + Order Number
  3. Include the following information in your email:
    • Full name of the purchaser
    • Order number
    • Clear photos of the item (full product and any visible defects)
    • Reason for return or exchange

Our team will respond within 24–48 business hours with return instructions and the return shipping address (if eligible).

7. Wrong Items, Damages, Lost Shipments, and Defects

Wrong or Missing Items

If you received the wrong size, color, or style, or if any item is missing:

  • Contact us within 3 days of receiving your package
  • We will:
    • Ship the correct item at no additional cost, or
    • Issue a full refund if the correct item is unavailable
    • Cover all shipping costs in such cases

Manufacturer Defects

If your product has a factory defect (e.g., broken zipper, faulty stitching):

  • Notify us within 7 days of delivery
  • After verification, we will:
    • Send a replacement (if available), or
    • Issue a full refund
    • Cover all return and re-shipping fees

 Lost or Undelivered Orders

If your package is not delivered within the estimated shipping window and tracking shows no final delivery:

  • Contact us immediately
  • After confirmation, we will:
    • Resend the entire order at no cost, or
    • Issue a full refund, depending on your preference

If tracking shows “Delivered” but you haven’t received it:

  • Check your mailbox, porch, building concierge, and neighbors
  • Contact the shipping carrier with your tracking number
  • If still unresolved, email us within 7 days of the marked delivery — we will assist in filing a claim and provide a resolution

8. 30-Day Delivery Guarantee

We are committed to timely delivery. If your order has not arrived within 30 calendar days from the shipping date:

  • Please email support@limiraformom.com with your order number
  • We will investigate with the carrier
  • If the delay is confirmed to be outside your control, we will:
    • Offer a full refund, or
    • Reship your order at no extra cost (subject to item availability)

This guarantee applies to all international and domestic orders excluding delays caused by incorrect address information or customs clearance.

9. Consumer Protection & Compliance

  • LiMira complies with all applicable consumer protection laws.
  • This policy is designed to be clear, fair, and supportive of your rights.
  • All valid claims are handled with transparency, urgency, and professionalism.

10. Contact Us

For any questions or concerns about your order:

  • Email: support@limiraformom.com
  • Response Time: 24–48 business hours
  • Business Hours: Monday–Friday, 09:00 AM – 05:00 PM (GMT-5)
  • Closed on: Saturdays, Sundays, and public holidays
  • Return Address: Provided by email once your return is approved

 

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